Arranging or changing your diabetic eye screening (DES) appointment
Most health boards have a diabetic eye screening (DES) service that can arrange appointments and answer any questions or problems you might have.
When you receive your DES invitation letter you might need to contact your local service to arrange a time to have the test. You can also ask for a new appointment if you fail to, or can no longer, attend your appointment.
When to contact
Contact your local DES service if you:
- have a question about the test or your appointment
- need to change the date or time of your appointment
- have a disability or need an interpreter
- would like to give feedback or make a complaint
Local DES services
| Health board | Phone | Special instructions |
| Ayrshire and Arran | 01294 323 470 | None |
| Borders | 0131 536 4145 (Appointments only) | Appointments are arranged by Edinburgh Eye Pavilion (0131 536 4145). Special arrangements - such as home visits - can be made through your GP. |
| Dumfries and Galloway | 01387 244 228 | If you reach the answer service when you phone, please leave your name, date of birth, and telephone number. The service will get back to you within 1 working day. |
| Fife | 01592 226 852 | None |
| Forth Valley | 01324 566 412 | None |
| Greater Glasgow and Clyde | 0141 277 7417 0141 277 7418 |
You can phone this service between 9am and 5pm. |
| Grampian | 01224 550 466 | None |
| Highland | 0800 587 7198 | None |
| Lanarkshire | 0300 3030 244 | None |
| Lothian | 0131 536 4145 | None |
| Orkney | 01856 888 023 | None |
| Shetland | 01595 743 223 | You can phone this service between 9.00am and 4.00pm on Wednesdays and Fridays. |
| Tayside | 01382 633 956 | None |
| Western Isles | 01851 708 327 | Contact the R. Doig Optometrist (01851 704 200) direct if you need to cancel your appointment. For all other appointment changes, queries and special arrangements, contact the DES service (01851 708 327). |
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Last updated:
14 June 2022
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