Webchat is a communication tool that connects you with our health information team in real-time.
Make the most of webchat (BSL)
We cannot respond to queries about coronavirus vaccinations or boosters or advice or support on the COVID Status app. For coronavirus vaccination and booster enquiries phone 0800 030 8013. The helpline is open every day from 8am to 8pm. For COVID Status enquiries 0808 196 8565. The helpline is open every day from 10am to 6pm.
We can only respond to queries for residents in Scotland.
Starting a webchat
To start a webchat:
- click on the "Chat now" button to launch a new chat window
- add a name and message
- click "send" to log your request
Chat to someone now
If a team member's available, we'll connect you straight away.
If all of our team are chatting, we'll place you in a queue until someone becomes available.
Sometimes none of our team are available to chat. If this is the case, we'll send you a message and ask you to try again later.
Ending a webchat
To end a webchat, click the "End chat" button to leave the chat room.
Before you close the window, you'll have the option to give feedback about your chat experience.
Any information you share through with us will be held in confidence and won't be shared with any third parties.
More about how we use and share your information